1st Line Support

Contract Details:

• 1st Line Support
• Initial Contract: 3 months with planned extensions / permanent option
• Contract Rate: Pending IR35 determination.
• Location: Cardiff (Hybrid)

Yolk Recruitment are currently seeking a South Wales based proactive and enthusiastic 1st Line Support Engineer to support a leading pharmaceutical company based in Cardiff. This is an exciting opportunity for someone with 1st line experience who is eager to grow into more of a 2nd line support role. The position is an initial 3-month contract with pre-planned extensions, and the possibility of a permanent role for the right candidate.

Key Responsibilities:

• Provide 1st line support for hardware, software, and network issues.
• Log, manage, and resolve incoming technical support tickets.
• Troubleshoot and escalate issues to 2nd line support when required.
• Perform basic IT support tasks, including user account management and password resets.
• Assist with the setup of workstations, software installations, and configurations.
• Offer advice and technical guidance to end-users over the phone or via remote desktop.
• Monitor systems and proactively identify potential issues before they affect users.
• Document and update technical processes, solutions, and FAQs for internal reference.

Ideal Candidate:

• Previous 1st line support experience, ideally within a corporate environment.
• Familiarity with Windows OS, Active Directory, etc.
• Strong communication and customer service skills.
• A proactive approach to resolving technical issues and a desire to develop into 2nd line support.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

If you are an ambitious 1st Line Support Engineer looking to develop your skills and take on more responsibility, this is the ideal role for you. Apply today!