Customer Service Advisor

Up to £26,000

Office Based

Yolk Recruitment are working on behalf of a construction company in South Wales in search for a Customer Service Advisor. They are the largest independent construction materials business in the UK.

In this role you will liaise with the customers and transport teams via telephone and email to coordinate the delivery of our concrete, asphalt, and aggregate products. You'll have the chance to engage with your customers and truly get to know them.

As a Customer Service Advisor., you will handle enquiries and work methodically, tracking orders and communicating with key stakeholders right up to the delivery.

Main responsibilities as a Customer Service Advisor

• Communicating with internal teams and customers via phone & email
• Tracking orders and making sure the delivery process is smooth
• Build relationships with key customers.
• Provide brilliant customer service.

Your skills/ experience as a Customer Service Advisor

• Experience in customer service
• Admin skills
• Great attention to detail
• Experience within the construction industry would be preferred but not essential.
• Experience communicating via phone / email

Benefits to you

• Basic salary - £26,000
• Mon - Friday
• Pension scheme
• 25 days annual leave, plus bank holidays
• Share Saver Scheme
• Life Assurance
• Access to our employee benefits platform, offering discounts at a wide variety of high street shops and brands
• Extensive learning opportunities and career progression pathways