Data Ops Manager - Up to £80,000 + Bonuses - Remote + Occasional office visit (Once per month/Quarter in London)

Yolk is pleased to partner with a leading, socially responsible financial services company. They've set up a new division focused on investment into affordable housing & are now looking for an experienced Data Operations Manager to join their mission.

As a key player in the Data Team, you will manage Data Operations and play a crucial role in designing, building, and implementing their data strategy. Since their entry into this new market, they have harnessed the power of Salesforce and Microsoft 365 to drive efficiency and effectiveness. Your expertise in data integrity, quality, and operations will be vital as they continue to innovate and scale their services.

In this role, you'll work in a dynamic, high-performing team where collaboration across different areas of expertise is key. You'll enjoy a varied workload, including exciting projects aimed at transforming how they manage and utilize complex data sources. This is a fantastic opportunity to contribute to an industry-leading end-to-end platform, helping to shape the future of affordable housing.

While this is not a hands on technical role you will need a strong understanding of the full data lifecycle including ETL pipelines, cloud computing (ideally AWS), data visualisation & reporting & CRM systems (ideally salesforce) you will also need strong Excel skills.

They're based in modern offices in Central London & the role can be mostly remote with monthly/quarterly visits into the office.

This is what's expected of you:

• Develop and manage the Data Operations function, building an operating framework that effectively supports data consumers across the business and beyond.
• You'll be responsible for making sure all data meets the required integrity standards, ensuring accuracy and reliability across all datasets.
• You'll oversee the maintenance of effective ETL processes, crucial for the seamless flow and transformation of data.
• Establish and maintain strong control frameworks for all managed data sets, ensuring transparency and creating agile monitoring systems throughout the organization.
• Collaborate with functions like Risk Management, IT, Business, and Compliance to advance the maturity of their data quality and control processes.
• Ensure the delivery of comprehensive and accurate reports for senior management, business committees, and other key stakeholders.
• You will lead initiatives to educate and advocate for best practices in data quality and controls, doing so in a practical and agile way that suits their dynamic environment.
• As a champion for a data-centric approach, you will lead a high-performing team dedicated to delivering exceptional stakeholder and consumer support, unlocking value from data assets.
• Utilize agile methodologies to effectively oversee and deliver on multiple projects, ensuring they meet their objectives on time.
• Work closely with diverse, multi-disciplinary teams, including Data SMEs, Data Stewards, and other enabling functions, to ensure successful project completion.
• Lead efforts to continually improve data quality and sets, integrating statistical methods into their standard practices to enhance overall performance.
• Provide guidance and support to various teams and stakeholders, helping them navigate and improve their data management practices, from framework development to operationalization.
• Lead, motivate, and develop team members at all levels, fostering a culture of high performance and alignment with company policies and goals.

The experience you'll bring to the team:

• You should have a proven track record of leading and managing teams responsible for data quality and controls, especially within an agile environment.
• Experience with a major CRM technology solution, preferably Salesforce, is crucial for this position.
• A solid background in data quality and controls is necessary, including the ability to design data structures, implement effective data controls, develop quality metrics, and apply basic statistics and data visualization techniques.
• Strong verbal, written, and listening skills are essential, along with the ability to simplify complex concepts into user-friendly language that effectively bridges the gap between subject matter experts (SMEs) and business teams.
• Ideally, you have a combination of operational experience, potentially with a focus on operational risk, and exposure to data governance. A thorough understanding of data structures, data marts, business intelligence, and governance capabilities is important.
• Understanding core business functions and the related data roles (such as owner, steward, custodian, consumer) is vital for ensuring compliance with data quality and control standards.
• Familiarity with data management technologies, including data catalogs, data quality management tools, enterprise systems, and Cloud technologies, is highly advantageous.

Are you up to the challenge?

Contact Lewis Allen to find out more!

Please apply with a CV and a cover letter outlining why you're perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.