Senior Service Delivery Manager

Senior Service Delivery Manager

Brighton (Hybrid)

£55,504 - £63,213

29% Pension

I am currently working with a UK-based regulatory body oversees the retirement savings of millions, safeguarding over £2 trillion in funds. Known for its bold and forward-thinking approach, the organization is driving transformative change within the pensions sector.

Role Overview

As part of our Digital, Data, and Technology (DDaT) transformation, we're looking for a Senior Service Delivery Manager to help enhance our services, benefiting the organization, the industry, and savers across the UK.

This role is central to managing relationships across the organization, ensuring smooth service delivery, and driving improvements. You'll oversee service performance, manage significant outages, and contribute to shaping our operating model. You'll also coach team members, fostering growth and development. They provide ongoing training to ensure you stay at the forefront of technology trends.

Key Responsibilities

• Ensure service quality and performance meet business needs, planning for future growth and mitigating risks.
• Identify business challenges and develop strategies to deliver added value.
• Monitor and review ITSM processes, ensuring KPIs and critical success factors are achieved.
• Act as the primary contact for digital and technology communications within the business.
• Lead IT service reviews, providing clear, actionable insights.
• Foster collaborative relationships across departments to maintain high service standards.
• Drive continuous improvement initiatives and ensure ownership of outcomes.
• Manage recurring problems through root cause analysis and resolution.
• Mentor and develop team members to support their career progression.
• Identify and implement cost-saving opportunities, tracking results.

Essential Criteria

• Demonstrated ability to address business challenges and create impactful strategies.
• Experience aligning ITSM processes with modern methodologies (e.g., Value Stream Mapping).
• Strong communication skills, with the ability to influence and challenge constructively at all levels.
• Proven track record of leading service reviews and translating metrics into actionable insights.
• Deep understanding of ITSM frameworks and processes, preferably ITIL4.

Think this one's for you

If you think this Senior Service Delivery Manager opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.