Senior User Researcher

Role: Senior User Researcher

Salary: £45,974

Location: Cardiff (hybrid)

The Opportunity

Yolk Recruitment are excited to be working with an innovation-driven civil service organisation as they journey through some incredible projects whilst prioritising forward thinking and excellent digital practices.

We are now looking to help them find a talented Senior User Researcher to get involved in some awesome projects whilst working across an enthusiastic and multi-disciplinary team.

What the Senior User Researcher will be doing

• Designing a new visitor levy service
• User research on new and existing services
• Managing feedback, user research and surveys across services
• Co-ordinating behaviour change projects
• Supporting projects to change service delivery
• Co-design of services, including journey mapping and wireframing

What the successful Senior User Researcher will bring to the team

• Lead on planning user research for one of the visitor levy services, carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions
• Analyse data to create actionable insights and support design and delivery of a project to meet user needs
• Communicate research findings to help the team and the wider organisation develop a deep understanding of our users and their needs
• Be a leader in the multi-disciplined team working with colleagues ensuring the users voice is represented in the service design process
• Research and understand a new set of users and applying this knowledge to refine our learning and service design

Here's What You'll Get in Return

• Salary of up to £51,839
• 31 days annual leave (+ public holidays)
• 27% pension
• Hybrid working options.

Think this one's for you

If you think this Senior User Researcher opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.