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Location:
Bristol
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Sector:
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Job type:
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Salary:
£20000 - £24000 per annum
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Contact:
Jake Appleton
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Email:
jake.appleton@yolkrecruitment.com
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Contact phone:
02921 67 37 46
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Job ref:
BH-29539
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Published:
over 2 years ago
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Expiry date:
03 December 2049
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Start date:
2022-07-18
Service Consultant - Up to £24,000 per annum - Bristol - GREAT BENEFITS - Two Stage Process
Yolk Recruitment are recruiting for a Service Consultant to join our client's team in Bristol. The team are highly dynamic and support, encouraging ambition and collaboration in both perforamnce as a team, as well as individually. They actively promote involement in the development of their products and services as well as finding more efficient ways to work.
THE ROLE:
Working in the Conveyancing Service Department, the Service Consultant will be supporting the conveyancing service team with processing and progressing the conveyancing instructions. The role will involve:
- Calling customers to verify instructions.
- Sending instruction emails to solicitors and customers.
- Chasing welcome packs.
- Tracking milestones.
- Answering queries from customers and solicitors.
- Building relationships with the panel of solicitors.
- Deliver the targeted case load.
ABOUT YOU:
Confident, customer focussed with excellent communication skills (both written and verbal), you will have the ability to help them clarify their requirements and explain a complicated process to customers.
YOU WILL ALSO HAVE:
- A Level or equivalent qualifications.
- Previous experience in a customer facing role – telephone-based customer service or telesales preferable.
- Experience or knowledge of the conveyancing or mortgage process would be a distinct advantage.
- MS Office
