Key Account Manager

Role: Key Account Manager
Location: Hybrid - Midlands
Salary: £40,000 - £50,000 per annum

About the Company

Yolk Recruitment are working on behalf of a well-established fire & security company in search for a file base Key Account Manager. This role will be covering the Midlands territory so the candidate must be located near here.

The company is on a mission to become a leading provider of compliant, reliable protection services and aims to deliver an exceptional customer experience. By continuously investing in people, the team envisions creating a sustainable and dynamic organization. The group's ambitious goal is to reach £12 million in revenue by 2026, supported by a commitment to operational excellence and talent development within a friendly, supportive culture.

Why Join the Team?

The organization is committed to building a work environment where employees are motivated to succeed, collaborate, and support one another. Team members are empowered to thrive in their roles and are recognized for their contributions through various benefits, opportunities, and a healthy work-life balance.

About You

The ideal candidate will have a proven track record in relationship management, particularly in service and project selling within the fire and security industry. Experience in developing both new and existing client relationships is essential, along with the ability to manage and grow a pipeline with annual sales goals exceeding £500,000.

Self-motivation, organizational skills, and dedication are key to succeeding in this role. All work is performed in line with the company's values, aiming to deliver an exceptional customer experience.

Responsibilities

The Key Account Manager will report directly to the Group Sales Director and will be responsible for developing, managing, and converting a personal sales pipeline within various areas and industries. Key responsibilities include:

• Identify business opportunities by researching market trends, customer needs, and the competitive landscape.
• Generate leads through networking, referrals, and digital marketing efforts. Conduct meetings to explain services, answer questions, and address client concerns.
• Provide feedback to support product and service enhancements and collaborate on new solutions aligned with the company's strategy.
• Ensure compliance with industry standards, regulations, and best practices. Identify and mitigate risks associated with business ventures and partnerships.
• Track and analyze key performance indicators, preparing regular reports for senior management.
• Address client issues and provide exceptional service to maintain high levels of satisfaction.
• Conduct site surveys to design systems using a SaaS-based business management system, present proposals, and manage the pipeline through to successful delivery.

Benefits:

• Basic salary up to £50k
• Company car or allowance
• Uncapped bonus structure
• 9-day working fortnight
• Death in service insurance
• Salary sacrifice pension scheme
• Quarterly one-to-one meetings with your line manager
• 25 days of holiday, plus Bank Holidays, increasing to 35 days
• Company culture promoting work-life balance
• Mental health support
• EV or Hybrid company car scheme
• Continuous professional development
• Wellness & Employee Assistance Programme (EAP)
• Access to YuLife, a top-rated benefits program